PetsPyjamas.com is the number 1 online pet lifestyle destination, conceived and launched by the founders of toptable.com; and also passionate pet owners. We are leading the exploding trend around pets as true family members and growth has been rapid since launch in 2012.

Our ambitious, innovative, lifestyle led approach has enabled us to build significant scale with a rapidly growing, quality audience and ‘fanbase’ - totally customer led - spanning e-commerce, where we now feature over 10,000 quality pet accessories as well as dog-friendly travel and pet -services booking – in fact everything a pet-owner needs around all lifestyle aspects of ‘pet life’.


Current Career Opportunities 


Travel Sales Executive  


Job Title: Travel Sales Executive 
Duration: Full time and Permanent 
Department: Travel
Reporting to: Travel Team Leader
Location: Warehouse offices in Shoreditch, London EC2
Salary: £19,000 basic, £22K OTE

Since launch, the pet-friendly travel division has grown enormously - so much so, that we were awarded 'Customer Service Initiative of the Year' at the Retail Week Enterprise Awards 2014 for our unique Pet Concierge Service and we were finalist in the Retailer of the Year category at the BT Retail Week Tech & EComm Awards 2015.

We are now looking for a talented, flexible and hungry Travel Sales Executive who is eager to join our fast growing travel department and progress within the company. To succeed in this role, you need to be a sales driven person and a great communicator, who loves talking and listening to customers and providing solutions to their needs.

Role & Responsibilities:

 Managing a high volume of sales enquiries and ensuring they turn into bookings – closing the sale!

 Responding to inbound calls and emails requesting pet-friendly accommodation all around UK

 Making call-outs to existing and new customers

 Providing quotes to customers’ requested hotel/cottage/B&B as well as coming up with other options

 Liaising & co-ordinating bookings between hotels and customers

 Creating long lasting relationships with both customers and hotels

 Managing customer payment details

● Maintaining our consumer/hotel database system

 Sharing knowledge, findings, patterns and hotel info with the wider sales team

 

 Experience and Skills required for this role:

● Outstanding sales skills

● Definitely a pet lover and maybe even a pet owner

● Excited working towards targets and selling

● Enjoying upselling and providing solutions to customers

● Flexible to work during weekends 

● Persistence and creative to make browsers into bookers

● Excellent communicator both written and verbal with tons of flair and persistence

● Generally confident, highly approachable and a team player

● Experience in sales and customer service a must (Emphasis on the word sales!)

● Well-organised and self-motivated

● Goal and results orientated

● Hungry to learn and be part of an exciting and fast-paced start-up environment

●  A smile is your default with a very positive, ‘can-do’ attitude


If you think you’ve got what it takes to be part of the team, send a short email to hiring@petspyjamas.com saying why you think you’d be great for this role together with your CV.


Travel Customer Service and Research Executive  


Job Title: Travel Sales Executive 
Duration: Full time and Permanent 
Department: Travel
Reporting to: Travel Team Leader
Location: Warehouse offices in Shoreditch, London EC2

This role is a newly formed role within the Travel team, created to deal with customer service, sales research and credit control. This is an important role within the department as it will provide full support to both customers and colleagues alike. The customer service and research executive will deal with all customer enquiries via telephone, email and web chat, chase outstanding customer payments and assist the sales team with researching alternative options for offering.  The customer service and research executive is expected to actively take part in every aspect of the department to include assisting with sales, customer service, reaching individual targets as well as team targets.

Role & Responsibilities:

 Help create an inspiring team environment with an open communications culture

 Deliver exceptional and professional service to both internal and external customers by identifying, responding to and satisfying their needs in a timely manner

 Responsible for providing support and researching alternative accommodation options as required by the sales team

 With Travel Team Leader assess pipelines, workload and hot prospects

 Handle complaints and enquiries to set SLA’s

 Assist with providing statistical data to the Travel Team Leader for reporting purposes

 Chase all outstanding monies from customers and monitor customer late payments

● Attend weekly 1-1 coaching and development sessions with line manager

 

 Experience and Skills required for this role:

 

● Minimum 6 months in a contact centre customer service environment

● Outstanding telephone manner

● Comfortable working in tech environments and fast learner

● Generally confident, highly approachable and problem solver

● Reliable team player and always happy to support colleagues 

● Well-organised with great attention to detail

● Able to work under pressure while maintaining a positive attitude

● Hungry to learn and be part of an exciting and fast-paced start up


If you think you’ve got what it takes to be part of the team, send a short email to hiring@petspyjamas.com saying why you think you’d be great for this role together with your CV.

 

Please note: Thank you for your application which we will review with great interest. Due to the high volume of applications, we might not be able to respond personally to all of you. If you are successful, we will be in touch with you shortly.



If you are a recruitment agency, please do not contact us.