PetsPyjamas.com is the number 1 online pet lifestyle destination, conceived and launched by the founders of toptable.com; and also passionate pet owners. We are leading the exploding trend around pets as true family members and growth has been rapid since launch in 2012.

Our ambitious, innovative, lifestyle led approach has enabled us to build significant scale with a rapidly growing, quality audience and ‘fanbase’ - totally customer led - spanning e-commerce, where we now feature over 10,000 quality pet accessories as well as dog-friendly travel and pet -services booking – in fact everything a pet-owner needs around all lifestyle aspects of ‘pet life’.


Current Career Opportunities 


Web Admin and Customer Support (product division)


Job Title: Web Admin and Customer Support 

Duration: Full time and Permanent 

Department: Product

Reporting to: Junior Buyer

Location: Warehouse offices in Shoreditch, London EC2


At PetsPyjamas we recognise and celebrate the positivity and happiness that pets bring to us all. Launched by the founders of toptable.com and passionate pet owners, PetsPyjamas is leading the exploding trend around pets as true family members and its growth has been rapid since launch in 2012. Today we are the number 1 pet-lifestyle website with an accessories marketplace listing over 10,000 items and an award-winning dog-friendly travel booking division featuring over 2,000 bookable, dog-friendly hotels, cottages and B&Bs.

Our website and our customers are our treasure. We therefore are looking for an exceptional candidate who will look after our treasure with a positive, professional and memorable attitude.

The successful candidate is an excellent communicator with web admin experience, who loves talking and listening to customers and provides solution to their needs. We are looking for a team player, who is proactive and well-organised as the person will be also responsible for the maintenance of the website.

Role & Responsibilities:

Website administration:

  • Own the CMS administration and be the go-to person for all admin-related queries: upload and launch new products; collect new line forms and imagery from suppliers; create new product entries; assign product tags, categories and delivery charge
  • Send out copy loader to the Copywriter and activate products
  • Update product prices, descriptions and imagery to showcase products in the best light possible
  • Manage the top navigation, upload banners and assets to support offers and promotions
  • Set up coupon codes, gift vouchers, discounts and delivery offers
  • Assist the Buying Assistant with the creation of product collections, landing pages in SLI
  • Assist and train suppliers on how to use their supplier interface (how to accept/refund orders, update their stock, schedule a closure, etc.)
  • Working with PR and sending out any samples and/or images as requested in a fast turnaround procedure
  • Assist suppliers and customers with password reset requests
  • Assist the Junior Buyer with product merchandising – upload and update homepage assets, carousels, nav bar feature boxes
  • Update and maintain the PetPoints product redemptions page
Customer Support:
 
  • Be the first point of call for customers on email, telephone and live chat
  • Assist customers with telephone orders, sizing queries, returns and refunds
  • Manage customer payment details
  • Liaise with suppliers to resolve order issues
  • Managing and replying to customer reviews and questions on social channels
  • Update and maintain the PetPoints product redemptions page and order and dispatch the rewards
  • Dispatch PetsPyjamas orders: boxes, gift vouchers, promotional freebies, PR samples, partnerships gifts and competition rewards
  • Work with the Marketing and Tech team to ensure website issues and bugs are fixed
  • Help suppliers keep their stock level as accurate as possible (out of stock and discontinued lines)
  • Share customer feedback and insights with the Product and Marketing team
 Experience and Skills required for this role:
  • Minimum 1 year experience as customer support and web admin in a fast-paced 
    environment
  • Excellent written and verbal communication skills
  • Outstanding telephone manner
  • Comfortable working in tech environments and fast learner
  • Generally confident, highly approachable and problem solver
  • Reliable team player and always happy to support the team
  • Well-organised with great attention to detail
  • Able to work under pressure while maintaining a positive attitude
  • Hungry to learn and be part of an exciting and fast-paced start up
  • Definitely a pet lover and maybe even a pet owner
 The people we love and who love us:

What we have to offer:


If you think you’ve got what it takes send a short email to sara@petspyjamas.com saying why you think you’d be great for this role together with your CV.

Please note: Thank you for your application which we will review with great interest. Due to the high volume of applications, we might not be able to respond personally to all of you. If you are successful, we will be in touch with you shortly.

If you are a recruitment agency, please do not contact us.

 
 
Travel Sales Executive - Part time 


Job Title: Travel Sales Executive – Part Time

Duration: Part time - 3 days per week

Department: Travel

Reporting to: Travel Team Leader

Location: Warehouse offices in Shoreditch, London EC2

 

At PetsPyjamas we recognise and celebrate the positivity and happiness that pets bring to us all.Launched by the founders of toptable.com and passionate pet owners, PetsPyjamas is leading the exploding trend around pets as true family members and its growth has been rapid since launch in 2012. Today we are the number 1 pet-lifestyle website with an accessories marketplace listing over 10,000 items and an award-winning dog-friendly travel booking division featuring over 2,000 bookable, dog-friendly hotels, cottages and B&Bs.

Since launch, the pet-friendly travel division has grown enormously - so much so, that we were awarded 'Customer Service Initiative of the Year' at the Retail Week Enterprise Awards 2014 for our unique Pet Concierge Service and we were finalist in the Retailer of the Year category at the BT Retail Week Tech & EComm Awards 2015.

We are now looking for a part-time, flexible and hungry Travel Sales Executive who is eager to join our fast growing travel department and progress within the company. To succeed in this role, you need to be a sales driven person and a great communicator, who loves talking and listening to customers and providing solutions to their needs.

Role & Responsibilities:

 Managing a high volume of sales enquiries and ensuring they turn into bookings – closing the sale!

 Responding to inbound calls and emails requesting pet-friendly accommodation all around UK

 Making call-outs to existing and new customers

 Providing quotes to customers’ requested hotel/cottage/B&B as well as coming up with other options

 Liaising & co-ordinating bookings between hotels and customers

 Creating long lasting relationships with both customers and hotels

 Managing customer payment details

● Maintaining our consumer/hotel database system

 Sharing knowledge, findings, patterns and hotel info with the wider sales team

 

 Experience and Skills required for this role:

● Outstanding sales skills

● Definitely a pet lover and maybe even a pet owner

● Excited working towards targets and selling

● Enjoying upselling and providing solutions to customers

● Flexible to work during weekends - this is a part time job, 3 days per week and days of work can change (they will be agreed in advance)

● Persistence and creative to make browsers into bookers

● Excellent communicator both written and verbal with tons of flair and persistence

● Generally confident, highly approachable and a team player

● Experience in sales and customer service a must (Emphasis on the word sales!)

● Well-organised and self-motivated

● Goal and results orientated

● Hungry to learn and be part of an exciting and fast-paced start-up environment

●  A smile is your default with a very positive, ‘can-do’ attitude

The people we love and who love us:

●  Have a hands-on approach and are fast learners who love thinking on their feet

●  Are flexible in approach and always go the extra mile

●  Thrive on independence but adore collaboration

●  Have tons of energy, enthusiasm and a ‘can do’ attitude – we break down walls!

●  Have real eye for detail 

●  Have an entrepreneurial spirit with the ability to think outside the box

●  Have a smile and ‘yes’ as default 

●  Love our brand and what pets bring to the world!

What we have to offer:

●  A truly exciting and fast moving environment where you have an opportunity to really make your mark - build on your previous experience as well as doing brand new things

●  Opportunities to develop and grow and be coached/mentored by some of the best in the business

●  Cool work space, great Shoreditch location 

●  Ambitious team with great spirit punching way above our weight

●  Lots of team social including prosecco Fridays 

●  A chance to bring your pet to work or indulge your love of pets!


If you think you’ve got what it takes send a short email to sara@petspyjamas.com saying why you think you’d be great for this role together with your CV.

Please note: Thank you for your application which we will review with great interest. Due to the high volume of applications, we might not be able to respond personally to all of you. If you are successful, we will be in touch with you shortly.

If you are a recruitment agency, please do not contact us.