All PetsPyjamas.com accessories are sent directly from the partner that makes or distributes the item.
As such, items from different partners in the same order will incur separate postage costs. We think the delivery of your order should be prompt and fairly priced, so we work with all our partners to minimise costs and shipping time on standard items.
Delivery on standard items is normally within seven working days (but often much quicker), and within 30 days for custom made items. Many of our partners offer next-day services if orders are placed before 1pm. However, as we have partners shipping from all over the world, selling weird and wonderfully shaped products, prices do vary from partner to partner and from item to item. P&P charges may be included in the delivery cost. Please check the delivery details as listed on the specific item.
You will be notified by our partner when your order is dispatched. Occasionally factors outside the control of our partners can delay your order after dispatch. Your patience in these circumstances is greatly appreciated.
- All items in our Private Sale are excluded from any free delivery promotions.
- All items in our Private Sale are excluded from promotional discount codes.
- Normal supplier delivery charges apply.
- All PetsPyjamas coats are currently non-refundable.
Travel Partner Shop
- Delivery costs are reduced by at least 50% when you buy 2 or more items.
Free Delivery Promotion
- Please note that this offer excludes overseas, courier and next day delivery services. Items being dispatched from outside the UK are not included in this offer. All food products are also excluded from any delivery promotions. Please check the Delivery & Returns tab on product pages.
- Any promotional activity relating to delivery will only include items being dispatched within UK mainland and other services such as courier or next day delivery are not included.
- All food products are also excluded from any delivery promotions.
- All items in our Flash Sale are excluded from any free delivery promotions.
- Please note orders may be slightly delayed over the bank holiday, please allow extra time for delivery. We thank you for your patience at this time.