FAQs

Returns:

To make a return please go to the following link, you will need the first five numbers of your order and email address:

https://www.petspyjamas.com/returns

Please check your items on delivery. For damaged\faulty items, you must contact us within 48 hours via support@petspyjamas.com. If you wish to return an item, it should be returned to our partner seller directly and not to PetsPyjamas. 

For standard items, you have 7 days, from receipt of goods, to notify our partner and you must return goods at your own cost within 14 days of receiving the item. 

You must return items unused, in a saleable condition and in the original packaging that you received them with (with any labels still attached). You should use a ‘signed for’ delivery method and obtain proof of postage. 

Please note any exemptions and exceptions to the standard returns procedure, where the following items are likely to be non-returnable and non-refundable: personalized\customized items, perishable products (such as food), grooming products, large items of furniture which are often custom made and custom homewares. Please make sure you understand the relevant partner sellers' returns policies whenever you buy.

 

My Orders:

Once dispatched your order cannot be cancelled, if you would like to cancel you order please contact us directly on 08458058458 or email support@petspyjamas.com

To view your order click on the following link:

https://www.petspyjamas.com/account/ orders/

If your order is faulty contact us directly at support@petspyjamas.com any photos of the fault or damage may speed up the claim process.

 

Delivery:

Delivery on standard items is normally within seven working days (but often much quicker), and within 30 days for custom made items. For more information please check the delivery details as listed on the specific item. 

You will be notified by our partner when your order is dispatched. Occasionally factors outside the control of our partners can delay your order after dispatch. Your patience in these circumstances is greatly appreciated.

 

Please note that your estimate delivery date is an estimate, sadly the post office is not always in our favour and it may take 1-3 extra days.