PetsPyjamas.com Standard Returns Policy

All orders of standard items can be cancelled (for any reason) for a refund or exchange.

Please check your items on delivery.  If you wish to return an item, it should be returned to our partner seller directly and not to PetsPyjamas.

This can be found via: https://www.petspyjamas.com/returns

For standard items, you have 7 days, from receipt of goods, to notify our partner and you must return goods at your own cost within 14 days of receiving the item. 

If you wish to organise a return, exchange or refund of any item, please contact the partner seller concerned through the “My Orders” link in your PetsPyjamas customer account. 

For damaged\faulty items, you must contact the partner seller concerned within 48 hours through the “My Orders” link for the relevant item in your PetsPyjamas customer account.  You will then be issued with return guidance from the partner.

You must return items unused, in a saleable condition and in the original packaging that you received them with (with any labels still attached). You should use a ‘signed for’ delivery method and obtain proof of postage. 

Please note any exemptions and exceptions to the standard returns procedure, where the following items are likely to be non-returnable and non-refundable: personalised\customised items, perishable products (such as food), grooming products, large items of furniture which are often custom made and custom homewares.

Please make sure you understand the relevant partner sellers' returns policies whenever you buy.