This item will be dispatched to you direct by our partner seller K9 by Igloo who follows the general PetsPyjamas returns policy:
Please check your items on delivery. If you wish to return an item, it should be returned to our partner seller directly and not to PetsPyjamas. If you wish to organise a return, exchange or refund of any item, please contact the partner seller concerned through the “My Orders” link in your PetsPyjamas customer account. For standard items, you have 7 days, from receipt of goods, to notify our partner and you must return goods at your own cost within 14 days of receiving the item.
For damaged\faulty products, you must notify the seller within 48 hours of receiving the item who will then issue you with return guidance.
You must return items unused, in a saleable condition and in the original packaging that you received them with (with any labels still attached). You should use a ‘signed for’ delivery method and obtain proof of postage.
Please note any exemptions and exceptions to the standard returns procedure, where the following items are likely to be non-returnable and non-refundable: personalised\customised items, perishable products, grooming products, large items of furniture which are often custom made and custom homewares. Please make sure you understand the relevant sellers' returns policies whenever you buy.
Please click here for full PetsPyjamas general returns information.