This item will be dispatched to you direct by our partner seller Catworks has the followingspecific returns policy:

All Catworks products are made to order. Therefore items cannot be returned, refunded or exchanged unless faulty, so please check items immediately on delivery. Catworks works hard to make the highest quality products are supplied, however, now and again defects may happen during manufacture.

For damaged\faulty items, you must contact the partner seller concerned within 48 hours through the “My Orders” link for the relevant item in your PetsPyjamas customer account. You will then be issued with return guidance from the partner.

You must return items unused, in a saleable condition and with the original packaging that you received them with (with any labels still attached). You should use a ‘signed for’ delivery method and obtain proof of postage.

General returns information for standard items:
Each partner seller may have its own specific returns policy, so please make sure you understand the relevant partner sellers' returns policies whenever you buy.

Please click here for full PetsPyjamas general returns information.