Are you tenacious, independent, self-starting, ambitious, driven and energetic? We could have a future together!
PetsPyjamas are the leaders of dog-friendly travel throughout the UK & Europe. Our expert concierge team provide a unique and personalised experience to our ever growing avid dog-loving travellers. Launched in 2012 by the founders of toptable.com, we are playing a key role in the exploding trend around pets as true family members and are focused on making the Travel Industry truly Pet Welcoming.
PetsPyjamas HQ is a converted warehouse in the heart of Old Street, housing a vibrant and entrepreneurial team dedicated to driving the brand forward. With a growing workforce of 35+ we are at a pivotal break through moment for the business, with huge expansion and growth plans for 2020 and beyond.
Being part of the PetsPyjamas pack offers the opportunity for enriched personal development, rapid career progression and all whilst working in exciting, engaged and energetic environment in our Shoreditch based dog-friendly offices.
If you are the paw-fect fit for our team then send across your CV alongside 100 - 300 words OR a video on why you’d be the best candidate for the role to hiring@petspyjamas.com.
Please note that due to the high level of interest we receive we are unable to individually reply to all applicants. If we think you’re a match then one of our team will be in touch shortly!
Dog-Loving Product Account Manager
Hours: Full-time, Monday - Friday
Salary: £25,000 - £30,000 (based on experience) + competitive bonus structure
Reporting to: Chief Product Officer
Location: Warehouse offices in Shoreditch, London EC2
We are currently on the lookout for a talented, proactive and forward-thinking Product Account Manager (High-end luxury hotels & cottages portfolio) to join the Properties Team to optimise/maximise business and revenue with our partner properties, predominantly hotels. Whilst excellent relationships are vital, the main purpose of this role is to ensure high revenue is achieved through strong negotiation and active sales techniques. This is a fantastic opportunity for someone who is keen to be part of a high performing, results based team.
Responsibilities:
Improve property performance by securing exclusive packages, availability and competitive rates.
Improve margin by securing properties marketing spend for newsletters, digital campaigns, and the quarterly Pet Travel Edit.
Regularly negotiate commission rates to improve margin.
Improve the number of properties connected through various channel managers, i.e. Siteminder, to improve instant book ability.
Keeping up to date with competitor and industry activity to ensure we are constantly producing attractive and competitive offerings.
You will be the first point of contact for all existing properties and will regularly communicate with them to help improve their performance with the ultimate goal of achieving higher revenue.
Provide data driven marketing reports and reviews to property partners.
Advise and guide properties to ensure they are inline with the PetsPyjamas ethos and truly understand what “dog-friendly” means to our customers with a focus to help increase dog-friendly rooms.
Be the main escalation point for major complaints/issues concerning properties, i.e. regular customer complaints, low availability issues, price discrepancies etc.
Regularly reporting to the wider team, including key stakeholders in the business.
Deliver engaging product briefing and training alongside the New Business Executive for our sales team on a regular basis.
Visit existing properties to ensure standards are in line with PetsPyjamas brand and help improve B2B relationships.
Experience and skills required:
At least 2 years previous experience in a similar role - preferably travel, hospitality or service industry background
Understanding of hotel distribution, rates, and inventory management.
Successful experience of senior-level negotiation with the ability to build strong relationships in a fast manner.
Target driven with a desire to meet and exceed goals whilst working towards tight deadlines.
Resilient with a ‘never back down’ approach.
Analytical and data-driven with strong commercial insight and attention to detail
Innovative, cutting edge and up to date with current competitor and industry trends.
Effective prioritisation, initiative, time management and self-motivation skills
Outstanding communication and presentation skills via telephone, face-to-face, and email.
Comfortable working independently whilst having a collaborative approach working alongside different departments.
Familiar and comfortable using Content Management Systems such as HighRise.
A deep understanding of the PetsPyjamas customer and brand.
Ideally, have your own car and driving license with a willingness to travel to our hotels.
Dog-Loving Weekend Travel Sales (Homeworking)
Hours: Part-time, Saturday & Sunday. 11:30 - 20:00
Salary: £10.25 per hour + commission
Reporting to: Travel Sales Manager
Location: Your Home!
We are currently on the lookout for a talented, proactive and forward thinking Travel Sales Executive to join the Travel Sales Team and help us continue to delight our customers over the weekend. This is a great opportunity for someone who has the desire to work at home on reduced hours.
Responsibilities:
Liaise with clients and our venues via email, telephone and livechat.
Manage a high volume of inbound sales enquiries and ensuring initial contact has been made adhering to the companies SLA’s
Using initiative to up-sell and cross-sell other products to the customer.
Maintaining a high level of product knowledge at all times.
Consistently working to achieve individual and team targets/KPI’s.
Using effective communication to recognise customer needs.
Building and maintaining long standing B2C and B2B relationships.
Sharing knowledge, findings, patterns and hotel information with the wider sales team.
Emailing customers accurate quotations, including payment links.
Ensure constant communication with the wider sales team, including a daily handover.
Experience and skills required:
Minimum of 2 years experience in a similar role.
Ideally have experience of working remotely in a similar role.
Strong knowledge of UK geography
Ability to self-motivate to ensure consistency and regularly hit targets
Flawless interpersonal skills, both via the phone and written.
Exceptional written and spoken English
Extremely organised with a meticulous eye for detail and successfully able to multitask.
Comfortable working independently with a pro-active, intuitive approach understanding when to collaborate.
KPI/Target driven with experience of working to tight deadlines in a fast-paced role.
Reliable and trustworthy, you will be a key member of a dedicated team.
Deep understanding of our customer.
Must provide your own telephone, computer & broadband connection.
After Sales Travel Support (Homeworking)
Hours: Part-time, Saturday & Sunday. 9:00 - 17:30
Salary: £10.25 hourly
Reporting to: Customer Support Team Leader
Location: Your Home!
We are currently on the lookout for a talented, proactive and forward-thinking Customer Support Executive to join the Travel Team and help us continue to delight our customers over the weekend. This is a great opportunity for someone who has a desire to work from home and would like a reduced hours role.
Responsibilities:
Be the first point of contact for any customer issues over the weekend.
Solve customer enquiries via telephone, email, social media and live chat in line with companies SLA’s
Work closely with the sales team to ensure that issues are resolved quickly, efficiently and effectively with minimum impact on the customer.
Liaise with property partners to ensure the smooth running of bookings.
Chase up and process customer balance payments.
Ensure a thorough and clear handover.
Experience and skills required:
Minimum of 2 years working within a similar customer service role ideally within the hospitality or travel industries
Ideally have experience of working in a similar function remotely.
Flawless interpersonal skills, both via the phone and written.
Exceptional written and spoken English
Extremely organised with a meticulous eye for detail and successfully able to multitask.
Comfortable working independently with a pro-active, intuitive approach understanding when to collaborate.
Positive and calm approach
Ideally familiar with Zendesk, GSuite, reviews platform such as Bazaarvoice, reviews i.o.
Deep understanding of our customer.
Must provide your own telephone, computer and broadband.
We’re always on the lookout for charismatic and enthusiastic Travel Sales Executives. If you’re experienced within the Travel Industry with a minimum of 2 years remote Travel Sales experience then you could be a paw-fect fit for our Homeworking Travel Sales positions. All you need is a broadband connection, mobile and a computer!
Hours: Full-time, 12:30pm - 21:00, rolling shift pattern including x1 weekend day.
Location: Your home!
Reporting to: Travel Sales Manager
Salary: £20k base salary + uncapped commission (O.T.E. £27k - £32k!)
No experience? No worries! If you have an interest in the travel industry, love dogs and think you could thrive in a Telephone Sales environment then you could join our energized Travel Sales team based in our Shoreditch Headoffice. You’ll receive on the job training and be taught how to sell like a pro!
Hours: Full-time, 9:00am - 19:00pm, rolling shift pattern including x1 weekend day.
Location: Shoreditch, London
Reporting to: Travel Sales Manager
Salary: £20k base salary + uncapped commission (O.T.E. £27k - £32k!)
Role & Responsibilities:
• You will be working in a fast paced and challenging role liaising between clients and our venues, via
email, telephone and livechat, to book every aspect of their tailor made break.
• Managing a high volume of inbound sales enquiries and using effective closing techniques to convert
enquiries into a sales.
• To follow up the lead lifecycle with customers, venues and other third parties to close sales and
take payment.
• Use initiative to up-sell and cross-sell other products to the customer.
• Maintaining a high level of product knowledge at all times.
• Consistently working to achieve individual and team targets / KPI’s.
• Using effective communication to recognize customer needs.
• Regular use of the PetsPyjamas website for research on a daily basisto provide alternatives and
switch selling.
• Building and maintaining B2C and B2B relationships.
• Sharing knowledge, findings, patterns and hotel info with the wider sales team.
• Emailing customers accurate quotations, including payment links.
• Communicating with other remote workers via Slack.
• Ensure constant communication with wider sales team, including a daily handover.
Skills, Experience & Your Personal Characteristics:
• Understanding of what a pet means to their owner.
• Experience of processing multiple telephone calls on a daily basis.
• Knowledgeable of UK geography.
• Comfortable with working in a fast paced environment and confident when working under tight time constraints.
• Natural confidence that will help you become a star seller who is comfortable with upselling!
• KPI/Target driven and customer focused.
• Sales savvy with persistence to look out for sales opportunities via the Live Chat platform with the ability to turn browsers into bookers.
• Excellent communicator, both written and verbal, with tons of flair and persistence.
• Well-organised, self-motivated and able to work at a consistently high level.
• A smile is your default with a very positive, ‘keen and can-do’ attitude.
