Are you tenacious, independent, self-starting, ambitious, driven and energetic? We could have a future together!

PetsPyjamas are the leaders of dog-friendly travel throughout the UK & Europe. Our expert concierge team provide a unique and personalised experience to our ever growing avid dog-loving travellers. Launched in 2012 by the founders of toptable.com, we are playing a key role in the exploding trend around pets as true family members and are focused on making the Travel Industry truly Pet Welcoming.

PetsPyjamas HQ is a converted warehouse in the heart of Old Street, housing a vibrant and entrepreneurial team dedicated to driving the brand forward. With a growing workforce of 35+ we are at a pivotal break through moment for the business, with huge expansion and growth plans for 2019 and beyond.  

Being part of the PetsPyjamas pack offers the opportunity for enriched personal development, rapid career progression and all whilst working in exciting, engaged and energetic environment in our Shoreditch based dog-friendly offices.

The people we love and who love us:

• Have a hands-on approach and are fast learners who love thinking on their feet

• Are flexible in their approach and always go the extra mile

• Thrive on independence but adore collaboration

• Have tons of energy, enthusiasm and a ‘can do’ attitude – we break down walls!

• Love our brand and what pets bring to the world!

PetsPyjamas Perks:

• A truly exciting environment where you have an opportunity to make your mark

• Opportunities to develop and grow and be mentored by some of the best in the business

• Cool and trendy work space, great Shoreditch location

• ‘Flexi-hour’ - a free hour each week for those precious lie ins or early finishes.

• Bring your dog to work!

• Weekly Fresh Fruit deliveries

• Lots of team social including Prosecco Fridays

• Bi-weekly mental health support.

If any of our roles spark your interest or if you feel that you could be the paw-fect fit for our team then send across a snappy statement alongside your cv to hiring@petspyjamas.com!

Please note that due to the high level of interest we receive we are unable to individually reply to all applicants.  If we think you’re a match then one of our team will be in touch shortly!

Weekend Sales Supervisor

Job Title: Weekend Sales Supervisor

Duration: Part-time and Permanent

Department: Travel Sales

Reporting: Travel Sales Manager

Due to high growth we are on the lookout for a Weekend Sales Supervisor to lead our weekend travel sales team to success.  If you consider yourself to be a dynamic, self-motivated and determined leader who can both lead by example and help motivate our fast paced weekend sales as well as manage a team of remote workers, then this could be perfect role to further your career.

We are ideally looking for someone who has experience of supervising a sales team, familiar with the travel industry and keen to work in a start-up company.  

Role and Responsibilities:

• Manage lead flow and priorities, allocate enquiries to individual consultants.

• Motivate, mentor, coach, incentivise and drive the team to hit their revenue targets.

• Responsible for daily / monthly targets for the weekend team.

• Weekly debrief with the Travel Sales Manager to discuss team performance.

• Escalation point for weekend booking issues.

• Manage a high volume of inbound sales enquiries and using effective closing technique to convert enquiries into sales.

• Liaise between our clients and our venues via email, telephone and livechat, to book every aspect of their tailor made break.

• Use initiate to up-sell and cross-sell other products to the customer.

• Maintain a high level of product knowledge all times.

• Ensure strong B2B relationships are upheld

The person we are looking for:

• Experience of sales within the travel industry.

• Experience of supervising a sales team.

• Customer-focused approach

• Dynamic, flexible and self-motivated.

• Able to work well under pressure.

• Strong knowledge of UK geography

• Able to consistently hit both individual and team sales targets.

• Keen attention to detail.

• Proactive attitude with ambition to succeed!

• Good understanding of basic maths.

• Strong command of written and spoken English

• Reliable and trustworthy, you will be a key member of a dedicated team!

• Understanding of our customer a what a pet means to their owner!

Dog-Loving Pet Concierge!

(non-scripted and inbound only!)

Job Title: Dog-Loving Pet Concierge! (non-scripted and inbound only!)

Working Week: Thursday - Monday

Reporting to: Travel Sales Manager

Location: Warehouse offices in Shoreditch, London EC2

Salary: £20k base salary + uncapped commission (O.T.E. £27k - £32k!)

Start Date: ASAP

Due to rapid growth we are on the lookout for a customer focused, charismatic individual to join our energized sales team and is determined to achieve both sales targets and KPI’s consistently!  If you consider yourself a flexible, self-motivated and driven individual who enjoys the thrill of the sell and adores communicating with customers over the phone then you could be just the person we are looking for.  To truly thrive in this role you need to be able to convey your shining personality via telephone with ease and have the stamina to process multiple calls throughout the day to facilitate smooth and effective communication with various reservations departments based within the UK and overseas.

Role & Responsibilities:

• You will be working in a fast paced and challenging role liaising between clients and our venues, via email, telephone and livechat, to book every aspect of their tailor made break.

• Managing a high volume of inbound sales enquiries and using effective closing techniques to convert enquiries into a sales.

• To follow up the lead lifecycle with customers, venues and other third parties to close sales and take payment.

• To identify potential new business from old leads.

• Use initiative to up-sell and cross-sell other products to the customer.

• To identify potential new business from old leads by maintaining a high level of product knowledge at all times through ongoing training.

• Consistently working to achieve individual and team targets / KPI’s.

• Using effective communication to recognize customer needs.

• Regular use of the PetsPyjamas website for research on a daily basisto provide alternatives and switch selling.

• Building and maintaining B2C and B2B relationships.

• Sharing knowledge, findings, patterns and hotel info with the wider sales team.

Skills, Experience & Your Personal Characteristics:

• Understanding of what a pet means to their owner.

• Experience of processing multiple telephone calls/enquiries.

• Knowledgeable of UK geography.

• Comfortable with working in a fast paced environment and confident when working with tight time constraints.
• Outstanding sales skills and experience, with an enjoyment for upselling.

• KPI/Target driven and customer focused.

• Sales savvy with persistence to look out for sales opportunities via the Live Chat platform with the ability to turn browsers into bookers.

• Generally confident, highly approachable and a team player.

• Excellent communicator, both written and verbal, with tons of flair and persistence.

• Well-organised, self-motivated and able to work at consistently.

• Hungry to learn and be part of an exciting, fast-paced start-up environment.

• A smile is your default with a very positive, ‘keen and can-do’ attitude.

Management Accountant

Job title: Management Accountant

Reporting to: Head of Finance & Operations

Location: Warehouse offices in Shoreditch, London EC2A

We are currently on the lookout for a pro-active, well-organised and self-motivated Management Accountant to support our Head of Finance & Operations. You will have ownership of both the day to day finance as well as producing monthly management accounts to review level. This is an exciting opportunity for someone to take the next steps in their finance career working behind-the-scenes of a fast growing start up you will work closely with founders and key stakeholders to produce key analytical and financial data to assist in business decisions.

This 360° role would suit a keen management accountant looking to build a career within a small but growing team with the flexibility to undertake any task big or small to support the business needs.

The Role & Responsibilities:

• Processing & Managing AP/AR function

• Weekly review of Aged Debtors/Creditors reports.

• Managing supplier/ property relationships and resolving queries.

• Month end Accruals, Prepayments and adjustment journals

• Production of Month end management accounts.

• Produce Monthly Shareholder report - including analysis

• Assisting in preparation of year end accounts.

• Cash flow management & reporting

• Maintaining the fixed asset register

• Performing multi-currency bank reconciliations.

• Ad hoc reporting and analysis

Experience and Skills required for this role:

• Qualified ACCA, CIMA or finalist studier (PT/Qualified)

• Preferable degree in Accounting or Business (or equivalent qualifications).

• Must have previous experience of working within a similar finance role.

• Computer literate with exceptional proficiency in MS Excel.

• Previous use of Xero Accounting software desirable.

• Great interpersonal skills and effective verbal and written communications skills.

• Well-organised with (an almost!) obsessive attention to detail and high level of accuracy.

• Flexibility and good time management skills.

• Confident, highly approachable and a reliable team player.

• Able to work under pressure while maintaining a positive attitude.

• A pet lover and maybe even a pet owner.

Evening Travel Sales Executive

(Remote Working!)

Job Title: Evening Travel Sales Executive (Remote Working!)

Hours: 19.00 - 22.00, rota’d 7 days per week, 3 - 7 days available.

Location: Remote Working.

Reporting to: Travel Sales Manager

Wage: pro-rata £20k base salary + uncapped commission! (O.T.E. £27k - £32k!)

Due to rapid growth, we are on the lookout for self-motivated, reliable and customer focused individuals who are looking for a job that provides them with some extra flexibility.  In this newly formed role, you will be processing our out-of-hours enquiries and helping us ensure that all our customers secure their pawsome holiday! You will be communicating with our fantastic customers via both live chat and telephone to ensure all requirements are met and will need to be highly driven and dedicated to achieving KPIs on a consistent basis.  This role is a great opportunity for you to work for a fast-growing startup from the comfort of your own home!

Role & Responsibilities:

• You will be working in a fast paced and challenging role liaising between clients and our venues, via email, telephone and livechat, to book every aspect of their tailor made break.

• Managing a high volume of inbound sales enquiries and using effective closing techniques to convert enquiries into a sales.

• To follow up the lead lifecycle with customers, venues and other third parties to close sales and take payment.

• Use initiative to up-sell and cross-sell other products to the customer.

• Maintaining a high level of product knowledge at all times.

• Consistently working to achieve individual and team targets / KPI’s.

• Using effective communication to recognize customer needs.

• Regular use of the PetsPyjamas website for research on a daily basisto provide alternatives and switch selling.

• Building and maintaining B2C and B2B relationships.

• Sharing knowledge, findings, patterns and hotel info with the wider sales team.

• Emailing customers accurate quotations, including payment links.

• Communicating with other remote workers via Slack.

• Ensure constant communication with wider sales team, including a daily handover.

Skills, Experience & Your Personal Characteristics:

• Understanding of what a pet means to their owner.

• Experience of processing multiple telephone calls/enquiries.

• Knowledgeable of UK geography.

• Ability to self-motivate to ensure consistently hit high sales targets

• Confidence when working with tight time constraints.

•  Keen attention to detail and ability to rectify mistakes in a timely manner.
• Outstanding sales skills and experience, with an enjoyment for upselling.

• KPI/Target driven and customer focused.

• Sales savvy with persistence to look out for sales opportunities via the Live Chat platform with the ability to turn browsers into bookers.

• Excellent communicator, both written and verbal, with tons of flair and persistence.

• A proactive attitude with the drive to succeed!

• Minimum of 2 years experience of remote telephone sales.

• Good understanding of basic maths.

• Strong command of written and spoken English.

• Reliable and trustworthy, you will be a key member of a dedicated team.