Saltmoore

Overpriced

Rooms fairly basic, strange set up as have to walk through restaurant to the bar. Food was basic. Well overpriced compared to other spas.

No review title

Our room was noisy at night which disturbed sleep - reported to reception on departure. The service in the dining room was poor. Breakfast buffet table was very poor. Dinner menu was limited with dishes 'selling out'. I object to the 'discretionary' service charge and would not pay it in future. Lax Covid precautions - particularly at breakfast. Reception, bar and concierge staff were appropriate. It is such a missed opportunity as the location is excellent.
The overall rating reflects the poor dining experiences.

disappointing start but improved

Luxurious hotel booked. Asked for a nice view as it was a special occasion. Was taken to a building about half a mile away from the main hotel. The room we were shown had a bed and old sofa table
with bare walls, and just outside the French doors was a 5 foot brick wall.
You had to stand on a chair to see the outside. which was mostly roof gutters . The person showing us told us the internet was poor there. The restaurant was in the main building and so was the spa.
After I had a walk to calm down I went to the main reception and said I was unhappy. That we had been put in a prison. We were asked to go into a lounge and the reception came back about 10min later to say they had an upgraded room. Which was loads better but still had poor internet. We managed with this. We were put in a restaurant away from the main restaurant. The spa was very good although the hot tub was out of action.(due to covid?) Breakfast was also in the restaurant away from main restaurant so you had to go through the reception every time you wanted a glass of orange juice or access the buffett. You did get waiter service for cooked breakfast. The next day we were able to go the the main restaurant. The hotel had lovely gardens and the staff were really lovely and very welcoming