Saltmoore

Excellent weekend break

On arrival the staff were very welcoming , the room was faultless , we ate in the restaurant which was superb food and service , breakfast was more than adequate , the location is great, only a short walk to sands end along the beach or the other way is Whitby, again a great walk and very rewarding, we finished off the week end with afternoon tea in the bar!
We did use the spa facility s which again were very good for a hotel of that size, we would defiantly stay again, if I could fault anything it would be the lack of a Usb socket in the room

Expected better

Hotel ok grounds nice but a lot of things let it down ran out of both mine and my wife s wine selection halfway through our first night had the fillet steak first night and was not cooked as I asked for and my wife only had one choice on the menu so had to have same meal both nights . Ordered lamb on second night no mint sauce and portion was minute . At breakfast on second morning with my wife being vegan only eats mushrooms tomatoes and beans and no beans available. Very poor . On first night my wife requested a hair dryer for the room it never arrived and mentioned again next day still didn t arrive and finally I left my phone charger in the room when I left so rang the hotel when I got home same day to check for me and asked if they could post it to me which I offered to pay for person I spoke too said they would send someone to check and would ring me back at the latest by the next day still waiting for that call very poor customer service so the much needed weekend away after what has been happening was very disappointing

A luxury retreat away from the madding crowd

This was our first stay away after lockdown. The staff at the Raithwaite have ensured that the place feels safe whilst not harming the friendly, welcoming feel of the hotel.
The De Luxe room was great with its own outside seating area, the staff were professional and friendly , the food is good and the setting is just magical with pleasant, wooded walks through the estate. It is only 800m from Sandsend and yet it could be miles away as you get a sense of countryside isolation.