Stoke Place

Disappointing

Booked the gate house and quickly asked for a room change due to noise from the road and generally dull decor. Next room was better but the electrics failed which led to the toilet backfilling with sewage! Couldn't wash, brush teeth for fear it would overflow. Called reception who responded with, 'I'll let maintenance know'

Dinner was good, restaurant staff helpful.

Setting is lovely but didn't make up for the disappointing experience. Overall, disappointing.

Looked amazing but hotel in need of tlc

Venue and outside lovely
No champagne as offered eventually got x2 bottles of cheap unpalatable Prosecco
No petite fours as advertised with post dinner coffee . Had to ask.
Room had broken sash window and couldn t keep it open . Had to use a book , very hot .
Chipped bathroom fittings and no bedside light in one side .
No room biscuits poor tea/coffee choice
Room had views of the beautiful lake / garden but the hotel needs a spruce up and more attention to detail.
Having to ask for complementary items is awful , and what hotel runs out of champagne , if the cheap version wasn t available they should have given us the next best not cheap Prosecco .
Not the anniversary celebration we hoped .
The staff were all lovely and even gave us a packed breakfast as we had an early getaway , but I think they are doing a great job esp the cocktail bar man !!

Cold rooms - could do with a refurbishment

When we arrived we were given a room that was freezing cold. Not the best start to a relaxing weekend. We complained and we were shown another room that looked rather poor and was as cold. We were then given a room in the garden rooms - rather Motel than luxury standard. At the end of the trip after raising the issue again we were given a £30 discount but the weekend was not to our expectations.
On the plus side the food and wine was very good.