The White Swan Hotel, Alnwick

Terrible Restaurant

Beautiful room with amazing view of the high street
Staff all chatty and friendly
But! Food in restaurant was terrible!
To say we were disappointed looking at the menu of alleged fine dining is an understatement
The online menu sounded exquisite whilst in actual fact it was dreadful
Starters of potato skins! Mains of lasagne, or curry, or veg lasagne? Not at all fine dining! The quality of food was poor. Over cooked boiled wet veg!

We checked out and noticed 10% Staff Charge had automatically been charged, even on a pint whereby my husband had gone to the bar himself!

Package

We booked a 2 night package to include bed, breakfast and evening meal on our first night. Everything about the hotel was lovely. Staff very friendly and helpful, breakfast and dinner all delicious. The location, and free parking was great.
We booked a double room. The room was very dated, worn and quite small. The bathroom could also do with a refurbishment.
We would book the hotel again in the future, but would ask for a different room next time!
Thank you for a lovely break

Enjoyable Stay

We were greeted by friendly and helpful staff. However, as there are no lifts in the hotel, it would have been a courtesy for the gentleman behind the reception desk to ask if we needed a hand with taking out bags upstairs. The Olympic restaurant was as expected, very atmospheric. The evening meal was very enjoyable and of good quality, as was the breakfast. The staff, once again, were all very friendly and helpful. The only slight downside was our room. We booked an Executive double, but it was just a very dull double, the brown furniture was very dated and slightly tatty. The pictures on the website are somewhat misleading. However, the bed was clean and comfortable, as was the bathroom. The room was too hot during the night and we were unable to open a window to let any air in. Not sure what made the room "Executive", maybe a picture or two on the walls would have at least brightened it up a bit. We also had a bottle of sparking wine in the room, which was very welcome. However, it was not chilled and there was no fridge to put it in so we didn't drink it but did bring it home to enjoy once it had been chilled. The main bar area was a bright and modern place to have an after-dinner drink. Overall the hotel is a very nicely placed in Alnwick and has some good features, but does need some money spending on updating its rooms, so we would think twice before booking again.