The Wood Norton

We would not go back again

The room was excellent, large, clean and well presented except it took at least 5-10 minutes for hot water to arrive.

Otherwise the presentation gave the impression an interior designer could do a wonderful job here, it was jaded tired and desperately needed refreshing, particularly the dining room!

There appeared to be a good number of workers but no management, again particularly in the dining room. Breakfast was fine although the only time we were allowed a table was 8.15am and 8.30 on the second day (a bit early) but plenty of room on the terrace to eat al fresco - a pity the scattering of cigarette dog-ends had not been swept up from the night before.

Dinner was another matter, again the only times we could be given was 8.15pm by which time the tables on the terrace were all taken so along with half a dozen other couples we had to eat in the dining room. When I asked about getting a table on the terrace I was told they were allocated on a first come first served basis. No one mentioned that with a table time of 8.15, you stood no chance of a table outside at all! The second night we both asked for the rump steak and neither of us could eat it so we sent it back, something we have never had to do before anywhere around the world.

Your introduction to this hotel you say "The Wood Norton is one of the finest hotels in the Cotswolds, with a wonderful blend of period charm and contemporary design."

We would say this is not the case as we have stayed in some of the finest hotels in the Cotswolds, and this is most certainly not one of them, although your misleading description is what caused us to book it this time.

We shall be very careful before booking with you again, and suggest not only do you go and look at this hotel again yourselves, but more importantly review all your introductions and write-ups on your other hotels to make sure they are accurate.

Our stay with you at Wyck Hill House Hotel a couple of years ago was so much better than this and it was also less expensive

Special occasion

We expected much more for a luxury stay . Room was fine restaurant very disappointing with very limited menu ok if you like burger or fish and chips but expected much more.Menu was same every night over our five night stay.Sorry but would not recommend.

Poor service

Food was good, however, the service was so slow that we were not able to take full advantage of the offer that we had purchased as we could not wait long enough for pudding. 15 minutes for someone to bring us a menu...