The Wood Norton

Could be better!

Great looking building in superb grounds with very comfortable rooms. But, the restaurant/bar/wine prices are inflated just too much, the offering isn't of good enough quality to justify these prices. The young staff try very hard and are very pleasant, but obviously lack quality training. I had to send my meal back as the fish was extremely dry and way overcooked. For 30 I would expect to have a chef who was competent enough not to allow such a dish to be sent out!

Disappointed

Only views from room were of a member of staff in their room and on tip toe could see building with loads of stacked boxes. Dinner was disappointing - one meal too salty, one too greasy, service was so slow. Breakfast service was even worse. Lovely outside terrace and garden were the only redeeming features.

Wood Norton

I was disappointed to be contacted the day before my arrival informing me that the room I had booked was unavailable due to a maintenance issue. I chose to be downgraded to a room in the pear tree suite. As it was for my wedding anniversary I could not change the dates as was suggested or cancel at this late date. I was offered the cheaper room price and a bottle of wine. When I arrived no mention was made of the downgrade by the staff and when I mentioned it they seemed unaware of an issue but confirmed we were in the Pear Tree. There was no apology, which I would have expected. Again on leaving I had to mention the issue again as I had already paid and was expecting my refund. While the stay was pleasant and the restaurant was very good, this did cast a bit of a shadow over my stay.