The Wood Norton

Disappointed from Shropshire.

I booked this hotel for our wedding anniversary. Although the hotel itself was lovely, I was rather disappointed to find that they couldn't arrange to have flowers in the room as a surprise for my wife.  On the first night, the hotel smelt of smoke from the fire, caused by a faulty extractor fan which was rather unpleasant.
The staff are pleasant and helpful and the hotel is lovely, clean and the rooms are comfortable.

need staff who know what they are doing!

We decided to book for one night prior to going on to an event.
On arrival the hotel looked as advertised and was not disappointed, however that didn't last for long.
We arrived early so our room was not ready, that's ok, we asked if we could have our afternoon tea, which was part of our booking, whilst awaiting our room, we were told no problem just let the bar man know, oh dear the barman looked at us as if we had two heads, when we requested our afternoon tea, we sat down and awaited our tea, well the tea came with a flourish of the barmans hand saying enjoy, however there was nothing but tea, we asked where the scones were he muttered something about on the way, well about 30 minutes later the scones arrived!! We couldn't believe it, asked for fresh tea, which eventually came. People that sat down after us were being served before us!
We were pleased with our room, unfortunately the hotel had a power cut about 6pm, our evening meal was booked for 7pm, consequently the kitchen was having problems, on arrival for our meal we were asked to wait in the bar and someone would come and talk to us, they never did, we did hear a young girl saying they were having to get an engineer out, I know this was unavoidable, but surely to keep your guests happy a drink on the house should be provided and apologies etc.  We evenually sat down for our meal, I was sat next to a heater that was blowing out ice cold air, I requested a move, and did so, the menu was not to our liking at all, we asked if there was a second menu, we were told no, one of the junior managers came into the dining room, and said there was another menu and this was brought over, the manager started to resolve our problems, we came to an agreement in how to overcome the problems we met, this was very nice of him, but the bad service should never have happened in the first place.
At breakfast we were asked if we wanted tea/coffee, we ordered, but surprise surprise it didn't come, we were asked again, still didn't, the barman from the day before then asked us, this time it came! One pot of tea when we noticed other tables were getting one each, as we were leaving the said barman brought another tray of tea, we asked why, he said you are table 4? Were we? it was for the couple near us. Well I just give up! We have been offered another stay free of charge, but I don't know if I could take that offer as I could not stand the stress, the staffs attitude in the bar and resturant was very poor to say the least, and throughly spoilt our mini break.

No review title