The Wood Norton

Let down by restaurant

Very pleasant hotel but badly let down by dinner in the restaurant. We found that the menu was limited and we had to resort to fish and chips. This was a big mistake because, quite honestly they were worse than " pub grub". There was a small amount of fish encased in masses of batter. The fish was far from fresh and the chips were barely cooked. We complained and the waiter offered us a 50% discount. As we were on a dinner inclusive package that was not very helpful. And, in any case, we didn't want a discount. We just wanted food that was consistent with a four star hotel. Such a shame.

Great Location anyone seen a manager

Great building so badly let down by the total lack of management.
Check in ok
Room 205 house keeping need to look above head there heads .
There was a lot of cobwebs in both the bedroom and the bathroom.
Carpet dusty in the corners.
Dinner 1st night I asked for the bread selection from the nibbles section. 20minutes I had to ask for the bread the selection was 3 slices of white bread leftover from breakfast no butter was offered.
When the butter did arrive it was not on a plate just dropped onto the table.
The meal was ok.
Breakfast over cooked I judge a breakfast on the sausage could not do this as it was over cooked.
I asked for more toast . When it arrive it was placed on top of my side plate and the butter I had opened for the toast.
Dinner day 2 stayed clear of the massive bread section.
Dinner was ok steaks not great.
Breakfast much as the day before.
Check out
Having pre paid I thought all I had to pay was my bar bill.WRONG. My wife went to pay was presented a bill for the total stay .
The receptionist was arrogant and insisted we had not paid anything.
I had to go back to my car and get the receipt I had printed out before we left home.

I know times are difficult within the hospitality industry with getting and keeping good staff.
That doesn t stop the management training the staff they have.
At no time during our stay did we see a manager on duty the staff did there best. On our 2nd night our waiter was 16 years old. What a great lad if I was still running Restaurants I would train this lad .

The site has great potential but it needs to be managed.

A bit disappointing

On arrival there was nobody on reception and then young lady appeared who addressed us as guys and carried on with this throughout registration. When we got to our room we were rather disappointed as the only views we had was of a rain stained wall and neighbouring chimney pots if you stood on tiptoe. I asked if we could have another room as this was our 51st wedding anniversary. I was told that we would be called in five minutes to let us know if another room was available. After half an hour I made another trip down to reception where other guests were complaining about their room so we had to keep the 'cell'. Dinner on both nights was an ordeal as the waiting to be seated, being given the menus and taking of orders was extremely slow. The same at breakfast. The food was fine but with an allowance of 30 pp it was difficult to have a starter and main within this budget. The toilet seat was broken and dangerous as it was secured on one side only and moved in use. This was reported but nothing was done during our stay. The room was very dark and I found a handbag in a drawer left by a previous occupant. I went to open the windows and the handles fell off. The bar was bizarre as the wallpaper depicted various species of fish!