The Wood Norton

Not the best

We had a number of challenges with our room. The first one had a large piece of wood under the mattress making the bed very hard and uneven. Our room was changed very quickly however this room had a leaking shower which pooled on the floor. Also outside the window our view was an old discarded washing machine and pile of refuse! The restraint in the evening was very nice but at breakfast clearly there was a shortage of staff, we were sent away for arriving 10 mins too early. Upon our return it took us an hour to receive our food. Around us were lots of uncleared tables with cold food . We complained on checking out and were given 20 off the drinks bill, however the duty manager remained behind a door literally 10 feet from us and left the receptionist running between us. I would have expected her to have owned the issue and at least taken responsibility and address us.

Reasons for above score

Very slow check in due to only one member of staff on reception.
Service in restaurant very very slow, long waits for any service between courses at dinner and food not great.
Breakfast was a disaster having a long time to wait to place a breakfast order and again a long wait ensued, we enquired twice about our order with a staff response that they would check, but still over 45 minutes before it appeared. When the food did arrive it was cold, dry and inedible. By this time we had had enough and left.
The restaurant was not busy at any time we were there so difficult to comprehend the staff and kitchen delays.
We quietly voiced our disappointment at reception, The receptionist said she would look into the problem and they would get back to us, but they never did.

Dreadful Hotel

Requested a room with a view which was duly supplied a beautiful view the only downside was that the heating in the room was not functioning which when we complained were told they were waiting for a spare part . How does any decent hotel with a reputation to uphold put their customers in a room knowing it was faulty. We were then informed we could change rooms to a similar grade but no view. A key was then thrown at me so I could have a good look for myself. No one showed me the room I did not even know where it was so I had hunt it out. We moved ourselves there was no apology and certainly no one cared. The food was more than disappointing, the same uninspiring menu both nights and there were no vegetables or fruit anywhere to be seen. Stay there too long we will get scurvy.