The Wood Norton

WOOD NORTON

This hotel is very tired, gives new meaning to the term "shabby chic" and is in desperate need of a major face lift. The building ltself is quite imposing but there is nothing even remotely luxurious about this hotel and both the common parts of the hotel and the rooms need to be totally updated and modernized. The staff were generally very nice but not very well trained or professional; no one will get this hotel confused with a Four Seasons, Mandarin, RitzCarlton or any other luxury hotel.

Very underwhelmed and dissatisfied

We booked this hotel on recommendation and after working the pandemic, where really looking forward to a night away. The hotel and grounds are stunning, and in a lovely location for a day in Broadway. Unfortunately the service we received for the star of hotel was poor. We are not people that complain but we left tired and disappointed. I would recommend the hotel thinks about how they allocate rooms as we were woken at 12.33 pm by others guests leaving the wedding venue drunk, then arguing and kicking over jam jars left to light the path. As a shift worker with young children a night away with uninterrupted sleep was something I was looking forward to. Then room service as a treat never turned up! we called the receptionist it was clear it was never ordered by the gentleman who also forgot our bar drinks the night before. Breakfast did arrive, however no milk, condiments or jam butter or toast. Small things but not what you expected after not getting room service in the first place. The whole experience was totally disappointing and not what I expected, and I would say that good service should come from management. Who I was told would email but nothing! I would of recommend this hotel if you like good service. The restaurant had no music no atmosphere, no check back on food which for 84 was poor and we feed this back to be looked at blankly. When the industry is struggling I would of thought you would be happy to welcome back customers.

Never Again

Booked a package room, 30 pppn dinner & 20 pn drinks allowance. Room allocated 309 in the PearTree Mews was not clean. Carpet was dirty, stained & in-vacuumed, light fittings full of cobwebs & dust, skirtings thick with dust, rusty pipe work. Bathroom floor sticky & when wiped with damp toilet roll came up black, floor behind wash basin & by the toilet was filthy. Dried bathroom products on the wall, stained ceiling & missing shower parts. Tea tray had stained cups.
We requested a room change which took an hour & a half to get sorted.
We were advised to pre-book a time for evening meals & breakfast which we did in advance, which were not met. First evening took an hour & a half to get our meal but when it arrived it was excellent. Breakfast we had to wait to be shown to a table as there were only two staff, waited 30 mins to get a hot drink and another 30 mins to get our cooked breakfast. Second evening meal we were asked to wait in the bar as no table was free even though we had booked. When we got into the dining room we had to wait for an hour & a half, which was quicker than some diners. Staff attitude was bad, didn t seem to care, not there problem . Once again food was excellent. Second breakfast was completely different from day 1, there was more staff & they were much friendlier, we just opted for continental after day 1 issues, but wished we had had a cooked breakfast. Felt as if we had missed out.
On checkout the receptionist tried to charge us again even though we had prepaid, then she said she had deducted afternoon tea & Prosecco when we didn t have that & wasn t in our package.
Overall not a great stay & very disappointed considering the price we paid. Would not recommend this hotel.