The Wood Norton

Lacking in ambiance

Booked a 2 night stay at the Wood Norton on a special deal with The Telegraph. On arrival the reception staff were welcoming and checked us in efficiently, our room was on the second floor and was clean and comfortable. The deal included a cream tea which was served in the bar, though the bar tender was friendly, the room itself was lacking in warmth and personality and it's d cor out of character with the rest of the hotel. Service at dinner on the second evening was appalling, after one hour and twenty five minutes we had only been served one course. The reason for this bad service was because there was a corporate conference taking place and the kitchen, for whatever reason, could not cope. They appeared to be concentrating on the corporate guests, who would not be paying their own bills, and to have forgotten about the other guests. Meanwhile the front of house staff appeared to be embarrassed by the situation and were apologising to the guests for the delay. We did ask to speak to the duty manager and he was very understanding and once he had been into the kitchen the meals soon started to appear. He asked to speak to us after the meal and very kindly made a deduction from our bill as way of compensation, He also said that he would address the matter the following day with management and staff.

>my two day stay.

room had no toilet brush and the toilet needed scrubbing.Dinner in the restaurant was not up to much .The stainless steel bar looked out of place. It looked like a 1960 coffee bar, and overpriced.

Nice quiet very comfortable hotel. It was our 54th Wedding Anniversary. Will return another year.

Restaurant: Breakfast FIRST RATE. Best ever. Nice to be waited on too for the cooked Full English. Dinner Iffy. Lamb first night SUPER, Lamb second night DREADFUL. House Wine good.
Room : Delightful on second floor with fine view towards Bredon Hill. King size very comfortable bed. Sadly windows could not be opened but air conditioning good & silent. Altogether a very spacious comfortable room with a good sized bath/shower room en suite. Staff friendly and helpful. Spacious Car Park.