The Wood Norton

A little disappointing...

Welcome at reception was good - the room a superior exec was ok but not exceptional. Evening meal was good - service was good - as it was in the bar. However, no hot water for a shower in the morning - then tried to call reception and the in room telephone was not working. So after a cold shower went to reception who said they would look into both real apology and on checking out the same and no explanation apart from 'everyone else had hot water!! Then internal phone lines not better service than this. Breakfast was very not chance of a offered water or any sauces. Sausage was undercooked - poached egg was cold. Will not be returning

No review title

Hotel in a lovely setting

There are lots of things to like about this hotel but sampling it with Covid regulations applying does not give one the full experience. We had a 'feature room' which was a spacious suite and was lovely, although there was a problem getting the hot water to run without wasting gallons of water. We had to ask for both a hairdryer and a tea tray and kettle as the room had the bare necessities. In the next hotel we stayed in both hairdryer and hospitality tray were already in the bedroom on arrival, so not sure who's right here. Having seen photos of the beautiful dining room on the internet I was appalled to go in for dinner on the first night to be faced with bare formica-topped tables. At a top restaurant in London just previously there were table cloths (and glasses) on the table on arrival. As table cloths are normally changed after each guest, I can see no reason why they were not used.There were no cold offerings at breakfast (eg fruit or cereal) but many cold starters and desserts at dinner (and cereal can be bought in individual boxes). This seems inconsistent. Ditto no bar snacks such as crisps - as these come in individual packets it's difficult to see why not. In short, we felt the hotel was interpreting the Covid rules beyond necessity. However, the staff were polite and helpful although in the evenings there seemed to be a skeleton staff and we had to seek out someone to serve drinks in the bar 3 nights running. I would like to stay again sometime, under normal conditions!