The Wood Norton

No review title

Good food, friendly staff

Nicely located close to Worcester. Had a lovely day visiting the Cathedral. Stayed for 2 nights in main Hotel. Breakfast and dinner included. Good, high quality food. Comfortable room, large bed and spacious room. Advantage as we had to spend quite a lot of time in it. Staff very friendly and helpful. Disappointed that we arrived at lunchtime and were told that they didn t serve food until 6 pm. On return to the Hotel after having lunch out, we went into the bar for a drink and were told that we could only have an alcoholic drink if we took it back to our room. Only complaint is that once we had finished our 3 course evening meal, we were not allowed to sit and finish our glass of wine in one of the lovely period lounges, but were told to go to our room by staff!

Frustrating check in and not the standard expected. Great food though!

On the plus side I would say the food was superb and our non resident guests on the first evening were made welcome. After dinner we repaired to the bar which was rather luridly lit but we were able to find another comfortable lounge area to have a drink and conversation.
The grounds and view are very lovely and as we had pre arranged a trip out the next day the overall visit was successful.
Our greeting on arrival was a bit lack lustre and no attempt was made to show us to the Mews block or to help with luggage. As it happened it wasn't as close as this sciatica sufferer was led to believe and was up a hill. After 2 attempts I found the room up a flight of stairs but it was a double. I tried to phone reception but it was engaged so back down I limped. (It was also very hot). A manager was nearby and became involved. Once they had found us a twin room he said the instructions from Country Hotels was for a double room and would need servicing every day. (We never ask for this and it is not their policy under the Covid19 rules.) Talking of which the advance notification about Covid security was not adhered to in many respects.

The twin room had a depleted hospitality tray and no phone to order more items. I could not face the walk again so my husband went down and was given an emergency number. Room service arrived with biscuits etc which was handed to me and included tins water from Austria! (Why?)