The Wood Norton

Wonderful hotel but

This is a beautiful hotel and views. It is not in the Cotswolds so not sure why it was on the Hotels in the Cotswolds website.

The food was amazing although very expensive.

It was a real shame that the service was so slow. We waited for at least half an hour just for our drink orders at every meal, and then had long waits for the drinks to come and then food orders. Both at breakfast and dinner. It may have been that they were very short staffed, the staff that were there were very friendly. On one occasion when trying to find someone to serve at the bar the receptionist offered to help find someone but failed to return.

Sadly very frustrating.

Disappointed

We had been looking forward to our three night stay at this hotel after a family holiday in Scotland. It s location near the M5 was ideal. We arrived just as the hot weather started. Wood Norton sent a detailed email before our arrival giving all the COVID precautions taken by the hotel. They omitted to tell us that they would not be servicing the room unless requested . This was only disclosed by another detailed paper handed to us on arrival. We had to ask for more loo paper and clean towels and bathroom was not cleaned.
Our room (107) was spacious with a very large bathroom. The air conditioning was efficient and kept us cool in the day and through the night. This was much appreciated as temperature was so high outside. The bed was very comfortable and the location quiet.
We loved the south facing terrace outside the restaurant where drinks and food were available. The view is amazing and the weather made sitting there.perfect.
We ate breakfast and dinner at the hotel every day. Restaurant service was extremely slow at dinner the first night and breakfast the next morning. Took forty minutes to get our second course. Restaurant was very busy and they didn t seem to have enough staff. Many of the staff seemed inexperienced and I think they were new. All the staff were pleasant but seemed overwhelmed by the numbers. Things improved at dinner on day 2 but deteriorated again by the end of our stay as the hotel seemed to fill up again. We made allowances as we knew that it has been difficult to recruit staff after lockdown.
Unfortunately, we felt very let down by the fact that we did not have any hot water for the duration of our stay. I only found this out when I was in the shower after a hot day sightseeing. I rang reception afterwards only to be told that yes, there had been a problem but the engineer had been that morning and was coming back at 6pm. Apparently I should have run the water for longer until it ran hot. I suggested that we should have been told about the problem before I got in the shower. We ran the water for 15 minutes the next day but not hot. Terrible waste of water. We complained again the next day only to be given the same news that the engineer would be there soon. We never did get any hot water. We complained again when we left.
So, poor restaurant service and room servicing left us very underwhelmed.

Lovely Stay

Very pleasant room, Good food and nice staff. Convenient for visiting Cotswold villages.