The Wood Norton

A bit disappointing

On arrival there was nobody on reception and then young lady appeared who addressed us as guys and carried on with this throughout registration. When we got to our room we were rather disappointed as the only views we had was of a rain stained wall and neighbouring chimney pots if you stood on tiptoe. I asked if we could have another room as this was our 51st wedding anniversary. I was told that we would be called in five minutes to let us know if another room was available. After half an hour I made another trip down to reception where other guests were complaining about their room so we had to keep the 'cell'. Dinner on both nights was an ordeal as the waiting to be seated, being given the menus and taking of orders was extremely slow. The same at breakfast. The food was fine but with an allowance of 30 pp it was difficult to have a starter and main within this budget. The toilet seat was broken and dangerous as it was secured on one side only and moved in use. This was reported but nothing was done during our stay. The room was very dark and I found a handbag in a drawer left by a previous occupant. I went to open the windows and the handles fell off. The bar was bizarre as the wallpaper depicted various species of fish!

Wonderful Break.

Wonderful 2 night get away break for my wife and myself. The hotel was Excellent from the welcome to the checkout. The location, was stunning, the room was very nice with plenty of room and the food excellent. Service was very good and the staff couldn't have been more helpful. One of the best breaks we have had .On checkout morning ,the hotel's main water supply had been turned off ,owing to a burst water main about half a mile away on the main road and as a result, no water for washing. You cannot in any way blame the hotel for this awful Emergency. This was no fault of the hotel and I don't know how they did it but breakfast was as normal and excellent as usual. I would just like to thank all the staff for the Super service and they all worked very hard to provide us with a good stay. Thank you.

Wood Norton Review

We enjoyed our stay for 3 nights (6th - 9th September 2021) especially as the weather was wonderful.
The manor house is beautiful and we loved the terrace. The little sitting areas and bar area were very pleasant too.
We were very happy with the breakfasts (especially the almond croissants!) but were a little disappointed that the dinner menu didn't change, apart from some small details, for the three evenings.
We were in Pear Tree Mews so did not experience the manor house-type bedrooms, which I'm sure would have been lovely. We were impressed with the staff friendliness and competence throughout.