The Wood Norton

Don't bother.

Poor service, poor menu choice but nice hotel and gardens.

Never Again

Booked a package room, 30 pppn dinner & 20 pn drinks allowance. Room allocated 309 in the PearTree Mews was not clean. Carpet was dirty, stained & in-vacuumed, light fittings full of cobwebs & dust, skirtings thick with dust, rusty pipe work. Bathroom floor sticky & when wiped with damp toilet roll came up black, floor behind wash basin & by the toilet was filthy. Dried bathroom products on the wall, stained ceiling & missing shower parts. Tea tray had stained cups.
We requested a room change which took an hour & a half to get sorted.
We were advised to pre-book a time for evening meals & breakfast which we did in advance, which were not met. First evening took an hour & a half to get our meal but when it arrived it was excellent. Breakfast we had to wait to be shown to a table as there were only two staff, waited 30 mins to get a hot drink and another 30 mins to get our cooked breakfast. Second evening meal we were asked to wait in the bar as no table was free even though we had booked. When we got into the dining room we had to wait for an hour & a half, which was quicker than some diners. Staff attitude was bad, didn t seem to care, not there problem . Once again food was excellent. Second breakfast was completely different from day 1, there was more staff & they were much friendlier, we just opted for continental after day 1 issues, but wished we had had a cooked breakfast. Felt as if we had missed out.
On checkout the receptionist tried to charge us again even though we had prepaid, then she said she had deducted afternoon tea & Prosecco when we didn t have that & wasn t in our package.
Overall not a great stay & very disappointed considering the price we paid. Would not recommend this hotel.

So Disappointing !

The hotel has a beautiful exterior and impressive wood paneled interior in all reception areas. Such a pity therefore that the food served by the hotel during our stay was simply awful. Dinner on first evening comprised undercooked fish, returned to kitchen and an overcooked hard to cut poussin which was left uneaten. We refused replacements. The two willing young waiters had little service experience and were overwhelmed by complaints about the food from a number of other diners. On second evening we refused to eat anything from the menu which remained unchanged for the rest of the week. Instead, we were provided with hake and chips which were just about edible. The bacon in the breakfast on both mornings was as stiff as a board. To top it all there was a leak in the window in our room which let in rain water! Our special treat, at not an insignificant price ( 425), turned out to be a great disappointment. We will not use this hotel again or recommend it to anyone else