The Arden Hotel

Very Disappointed

The hotels location is excellent and is visually very pleasing. Unfortunately inside it s a different story. The hotel is very tired and requires attention. Our bedroom was small, dowdy and very uncomfortable. and not particularly clean. What we couldn t understand was that as the hotel was practically empty why we weren t given another room. The food served in the restaurant was not good at all and due to lack of guests had zero ambience. We had the afternoon tea on arrival and dinner the same night and although we had another night booked and paid for we decided to cut our losses and come home, we didn t even bother with breakfast. It was certainly not worth the 430 we paid. The staff need a mention though as they are lovely.
I did email my comments to the Arden Hotel and was told someone would be ringing me to discuss my issues. Two weeks later and I am still waiting on that call.

Tired hotel

The venue overall including our room was very tired. People are nice but the hotel is very tired and needs to be refreshed.

shakespearian break

The Arden hotel is ideally placed for visiting the theatres and places of interest. The staff were all friendly and very helpful over the problems we had. Our room was comfortable but the thermostat control of the bathroom water taps did not function properly. Breakfast and afterrnoon tea were excellent but I had to send back my evening dinner main course of fish pie on the only evening we dined. Overall, we enjoyed our break but I would not recommend this hotel for anybody with mobility issues because of the many steps to reach the various levels.