The Arden Hotel

Very Disappointed

The hotels location is excellent and is visually very pleasing. Unfortunately inside it s a different story. The hotel is very tired and requires attention. Our bedroom was small, dowdy and very uncomfortable. and not particularly clean. What we couldn t understand was that as the hotel was practically empty why we weren t given another room. The food served in the restaurant was not good at all and due to lack of guests had zero ambience. We had the afternoon tea on arrival and dinner the same night and although we had another night booked and paid for we decided to cut our losses and come home, we didn t even bother with breakfast. It was certainly not worth the 430 we paid. The staff need a mention though as they are lovely.
I did email my comments to the Arden Hotel and was told someone would be ringing me to discuss my issues. Two weeks later and I am still waiting on that call.

Tired hotel

The venue overall including our room was very tired. People are nice but the hotel is very tired and needs to be refreshed.

No review title

The rooms that were offered as part of the booking were in poor condition. The doors leading into the bedrooms looked like there had been cases and baggage banged again them as they were all badly scuffed and scratched and needed painting. As the first thing you see when entering the room it did fill us with much confidence. The room was basic and not upgraded and the bottom of the bath was not in a good state and condition. Luxury hotel does not really match what was on offer. Would have had the same kind of room at the Premier Inn for a lot less money. Very disappointed.