Clarion Hotel Charlecote Pheasant

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Very pleasant hotel, but not as good as many other Off peak luxury hotels we have stayed at. The bedroom was well equipeed, but rather small.The breakfasts were excellent, , hot plates and croissants etc. All food very hot.
Our main disappointment was the dinner on the first night. The spring rolls I had as a starter were so crispy they fell apart , and it was only 1 spring roll cut in two!. I had wanted turkey, which was on the menu. I was told there was no bread sauce and no cranberrysauce as they had run out because of the Sunday buffet - we stayed on Monday. I thought the menu very unimagintive and ended up having scampi and chips.The choice was limited for a top class hotel.
I dont think I would stay again though it was reasonable value for money.

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Some good, some bad, some funny.

On arrival it became clear that only one of three 'extras' purchased on line were on the system. Finding the room was a bit of a problem - signage was odd. Maisie [amazing receptionist] had to walk us to our room in the end!
The service in the restaurant was really slow due to staff shortages and a couple of the staff showed their inexperience.
Being woken up at 03:00 by a faulty fire alarm was not much fun especially as we had to go looking for the staff to find out if the alarm was for real or false.
The alarm went off on the following evening too and at least this time, after being prompted, the duty manager visited rooms to explain that there was a fault in the system and apologise.
The fire alarm went of a third time on the morning we left and staff came through the breakfast room assuring us all was under control - quite funny in the end.
In the room - the toilet roll holder was barely hanging on at a jaunty angle. The room was not particularly clean but comfortable and spacious.
Positives - breakfast was good, the hotel is on a bus stop and 20 mins from the middle of Stratford.