Danesfield House Hotel & Spa

Good on the whole but needs attention

Not a great start by being shown to the wrong (and already occupied) room, left me wondering when our door would fly open when we were in there! The room's coffee and tea facilities hadn't been replenished and we couldn't get through to reception at all (no answer) so my husband had to go downstairs himself.
Thankfully the spa and evening restaurant experiences made up for the FOH debacle. The food as part of the evening meal was really delicious and set in a lovely room with big, comfortable dining chairs. The room itself was fine if a little shabby in parts, breakfast and afternoon teas were nice enough. The staff always felt friendly but it was hard to get over that first impression, and one of the staff needs a new blazer!

Restaurant and staff let the hotel down

I booked three rooms for my partners 30th birthday and had breakfast and lunch included in the price.

The barman made it clear to us that he didn't want to be working there and had been stuck in the country due to Covid, it came across uncomfortable and unprofessional. He made the point multiple times.

We all met for breakfast on Saturday morning and it went wrong from start to finish. It took 25 minutes for any drinks to arrive at the table, including water! We asked multiple times. We all ordered breakfast including cooked breakfasts. This took over 45 minutes to arrived and when it arrived it was stone cold. All eggs were hard boiled after being asked if I would like them runny. Mushrooms were cold and bacon was burnt to a crisp. We let the waitress know it was unacceptable food to serve and we were offered some pastries instead (which took another 10 minutes to arrive). What appeared to be the duty manager actively avoided our table and left his inexperienced staff to deal with the issues.

When checking out I mentioned how bad the experience had been and except for listening we were offered no form of apology or recuperation. Everything had been paid for in advance so we had no choice to accept the bad service but I genuinely was surprised how bad it was for an expensive hotel.

Disappointing for what should of been a very memorable weekend.

Decent but a bit tired

Generally the hotel is OK
The rooms are very tired. The floor of the en-suite was uneven and as it was tiled with hard marble this was unacceptable. I reported this but nothing seemed to happen and I found this disappointing
Restaurant food was good but service was mixed - very good one night but rather confused the next when a completely different team was on duty.
I was left with the impression of the hotel trading on past glories and in need of a dramatic facelift