Taplow House Hotel & Spa

Weird stay

Checked in and with the package stay we booked we didn t receive our welcome chocolates or Prosecco. Reasoning behind no welcome drink was our arrival at 5pm. But the welcome we received seemed off and unwelcoming. Food was very average, I had fish and chips but it was more like batter and chips as the fish was nonexistent.
The room itself was nice and the location was ideal.

Not what we expected

The best thing was the staff, very friendly and polite. Our room I think was the worst one in the hotel although I am sure the others are nicer. They were busy so we were right up the top in a small room which had dated bathroom and furniture. Food was good, although you had to ask for fruit and toast as not listed on menu.
We only stayed 1 of our 2 nights due to illness. On checking out they charged us for the dog 20 even though we queried it as we thought we had already paid this. We have been trying to contact them since by telephone, email, head office, accounts everything, but not one reply, so not good. They also said they would contact yourselves to organise a refund for the second night, has this happened? probably not. So after service very poor.

Pleasant hotel with excellent staff.

A pleasant hotel which has recently been refurbished to a high standard. The staff are excellent and are the best advertisement for the hotel. The deluxe room was quite small and although adequate did not fit the description of deluxe. The restaurant was very pleasant and the food was very good . A greater range of choice for the mains would have made it excellent. Overall the spa did not seem to exist. The hydotherapy pool was out of use. Thanks to country hotels for letting us know. A pleasant stay in an interesting part of the country.