Taplow House Hotel & Spa

let down by the food

No review title

Lovely Hotel however let down by the service

I booked our stay through Country Breaks which was all great. When we arrived at the hotel it was lovely, no complaints on the facilities or actual hotel itself. The only observation is that the bed was very small. We stayed in Tulip Room. Food was very nice in the restaurant and the atmosphere in the bar after was nice and relaxing with the open fire and some various card/board games available to play. However, we were slightly disappointed with the service. The staff all seemed to be very young and under experienced for the level of service you would expect at this lovely hotel. We booked a package deal with processco on arrival, 3 course meal and bottle of house wine included for what we paid. However, no processco on arrival, the young girl on reception although pleasant directed us incorrectly to our room, she didn't know where it was. We had to ask for our processco before going to dinner and then at the meal, we had to remind the waitresses of our package we had booked. We felt this let down our experience as we were trying to justify what we had paid for the whole visit. We ended up liaising with the hotel manager for anything we needed who was very helpful, however more training to all staff across the board I feel is required here and will make it a more enjoyable stay.