Taplow House Hotel & Spa

A bit misleading

I felt that marketing this as a spa break was somewhat misleading, as the spa facilities were limited to a sauna and an outdoor hot tub - which, in winter, was quite chilly. It was clearly popular, as both the sauna and hot tub were busy, but it felt like this was a package that had been oversold to people to fill rooms in off-peak times. The food was lovely, though the service could be a bit haphazard at times. I don't think they had the capacity to serve everyone who was there e.g. only one bar man so quite a few people left waiting. Overall, while enjoyable in parts, the spa experience did not fully meet expectations.

Not good stay

The staff were using 2 menus both priced differently
I was given one which showed no supplements to
Pay my husband was given one showing supplements ,when l queried the bill the duty manager was arrogant and very rude.The 2 small scallops for the price was outrageous. We were asked for a credit card on arrival 50 was taken out of our bank but we were told we couldn't deduct this amount from the final bill.
And I am still waiting for my free chocolates

Not a good experience

Hotel and the grounds are pleasant.
Had booked a package deal for one night in an executive room, with a glass of bubbly upon arrival and a 3 course meal included and a late check out Well, when checking in, there was no glass of bubbly. The lady who checked us in told us that check out was at 11am rather than 12.30pm. Had to tell her to pay attention to the details of the booking.
The restaurant food was very poor which we complained about and decided to get uber eats delivery instead. The next morning receieved a bill which was not included as part of the 3 course meal package. But nobody had communicated this to us. Had to complain to have these items removed. Still ended up paying foe service charge for the meals we didn't eat.

Overall a very poor experience, would never come back.