The Greenway Hotel & Spa

Lovely stay, shame about breakfast

Great night away - shame about the breakfast!
Bought as a birthday present we stayed here for 1 night with a 3 course meal and breakfast included. On arrival the lady on reception was attentive and swift. Our room (Spruce) was on the top floor with a hobbit sized door (luckily not an issue for me as I am vertically challenged!). the room was spotless and a good size. Only issue was the shower over the bath - there was no screen or curtain so when I used the shower to rinse my hair, the floor got rather wet. We retuned the channels on the tv as there were only a few freebies ones available.
The meal included in our stay was from the Garden restaurant menu but, due to a fussy partner, we ate off the bar menu was no issue for the staff and our main waitress was friendly. There was a slight mix up with our bill (ie we were charged over 50 extra for drinks which should have been put on the bill of the table behind us rather than ours) but this was speedily rectified.
The only issue with our stay was breakfast - there did not seem to be enough staff on duty perhaps as service was extremely slow. The main waitress (who was very abrupt and not at all friendly) took over 20 minutes to ask whether we wanted tea or coffee. However, during this 20 minutes she did take orders off 2 tables who were seated after us so not great customer service there!! Once our orders were in, it then took another 15 minutes for the tea, juice, pastries to arrive. We did manage to ask a different waitress where they were and she brought them straight out. The hot food, when it eventually arrived, was fine if rather sparse. Our meal took over an hour from start to finish (a couple who were seated literally 30 seconds before us received much better service and had eaten their hot food and left before we even got our teas and juices.
N the whole a lovely stay but spoilt by breakfast.

The Greenway hotel - well-positioned for the Cotswolds with pretensions to luxury

This hotel has a well-patronised spa. Our first-floor room(s) overlooked the outdoor facilities, which much to our surprise, given the cool weather, were in regular use (we were not among the customers). On arrival I formed a list of points for attention and only one, a request for a top sheet under the duvet, was met by the first evening and that after a reminder. By the time we left, three days later, all but one point had been dealt with. The outstanding complaint, that the bathroom cold tap ran hot water, probably needed a major rerun of the plumbing!  The rooms were spacious with excellent en-suite facilities. The bath was sizeable with a large non-slip mat and handles both sides of the bath. I would have appreciated a shoulder-height wall grab-handle for support when using the shower.  One dinner was included in our price which we took on the first evening. This was well-presented, but disappointing due to a severely restricted menu with little to our taste. Apart from breakfast (good), we dined out after that.  It was clear that an attempt had been made to make the stay luxurious, but our previous hotel stay had been at the Grand at Eastbourne and the Greenway still has some way to go to match that!

noisy doors

Although the hotel etc was beautiful we had to complain about the persistent banging of "new doors" into the kitchen and below the 2 rooms we booked. The Manager was unhelpful promising to rectify the problem but clearly did not. The undermanager made some attempt to wedge the doors but this did not last. £500 for 2 rooms for 2 nights but with NO sleep and NO resolution did not allow us to have the luxurious overall time we expected.