The Woburn

Bed awful for price

This is a 2 parted review which is a shame.
Lovely place, helpful staff. Food was amazing had breakfast and dinner and both excellent.
However the bed was awful. I paid extra for a suit and expected a decent bed. It was 2 singles put together and a ridge between the beds. We had to sleep separately on the beds as it was so uncomfortable. The mattress wasn t comfortable and very cheap pillows not supportive at all. The sleep was so bad I ended up with a bad back and I am not old!! I have slept better at a premier inn so not what I was expecting for a luxury night away to celebrate a birthday.

OK stay, staffing let them down

The hotel looked lovely from the outside but a little warn on the inside. Despite that, the staff ere all very friendly but we had a disastrous evening meal. We waited over an hour for a shared starter & main meal each. Both then came out at the same time so sent our starter back as it was no good eating too meals at the same time. Then we found the main meal completely cold. Not even slightly war. It was the 60 steak we were sharing but even so, it should have been hot food. We sent that back as well and eventually we ate about 9.30pm with a new order. There were two other people complaining about their meals ahead of me. The staff said they were extremely short staffed with only 4 people working that night so wondered if this contributed. The manager really was helpful but sort of ruined our evening waiting so long

Excellent hotel but

The hotel is central to Woburn village which has some decent shops and the museum is well worth a visit. Clean good sized room, pleasant staff. The breakfasts were excellent. However evening meal was dreadful. Soup sent back as not hot, chicken described as half a deboned chicken appeared to be a piece of overcooked breast. Both meals salty, chips inedible due to the amount of salt. Ham hock pie was good.Following day meatball starter lukewarm. A need for more staff dedicated to serving. There is no excuse for this level of incompetence. Note to OPL customers any additional spend incurs a 20% service charge, that includes drinks at the bar!