Lumley Castle Hotel

Lovely place to stay

We had a lovely stay at Lumley Castle. We enjoyed looking around the castle, both internally and externally. People who stay need to remember to book a table in the restaurant and book a time for breakfast too as the restaurant has limited availability. We knew about the need to book the evening meal but not breakfast, however, we managed to book a time nevertheless. We had Prosecco and chocolates in our room on arrival (pre-booked) which was really nice and made the stay extra special. There were two weddings being held during our stay but it wasn t at all disruptive and didn t affect our stay at all. The staff were friendly, helpful and polite. We would highly recommend the castle and would definitely stay again.

reservation chaos

the hotel is fine - actually very nice and the staff generally are very friendly,. But you need to get your reservations in the restaurant and on line sorted - the shambles quite spoiled the stay. In booking the hotel I booked dinner on line for both nights. While on hoiiday (staying in hotel on way back) I was bonmbarded with e mails from Countrybreaks asking me to update benefits on my stay. A sixth sense told me I needed to check the dinner reservations, so I e mailed back THREE times asking for confirmation and got NO reply at all. And, yes, arriving at the hotel there was no dinner reservation nor breakfast, so they sorted that or so it seemed. First night then went OK but the second night we were told we had no reservation and the restaurant was full. After an argument we eventually got in but again at breakfast we werent' on the system. THis was stressful and absolutely hopeless

Things we should have known before visit.

Disappointing stay because room was cold and access too. difficult for husband with Parkinson s Disease. Ordered breakfast in room but on arrival was informed it was not available. This was main reason for booking this hotel.