Lumley Castle Hotel

Could do better

Restaurant staff wanted us to pay for the meal even though it was included. The Prosecco was not in the room had to ask for towels even though we asked for room service .Towels didn t arrive so I went to collect them. My meal wasn t very tasty as the risotto was very watery.Did mention it but was ignored.

First timers.

We quite enjoyed our stay @ Lumley. The breakfasts were excellent but the Food we had for dinner was a little disappointing. The rib eye steak was quite tough to eat. We also thought that the fairly limited wine list was expensive & not good value.
The setting of the Hotel is excellent in beautiful grounds next door to a golf course.
The room we had was quite acceptable - not the biggest but comfortable enough for a 2 night stay.

Our 3 night stay

The welcome was not great. Once we found the reception a staff member did appear and booked us in. Then described how to get to our room. Once in our room we had no idea how to find a lounge or restaurant. Luckily found a cleaner in a corridor who gave us a pointer.
The room was cold . We eventually found a fan heater in the cupboard which worked adequately but I wouldn t like to rely on it in mid winter. The room was ok but a bit more drawer space and better lighting eg for makeup or reading would be good.
Bathroom light pull is behind the door so not ideal. Bathroom lacks hand shower which should be provided. Dining room small and dark. Remote location of buffet is not easy to use squeezing past people coming into the dining room. Could not one of the state rooms be used for morning breakfast for a change of scene? Food was good but portions could be easily 2/3 or even halved. I had 3 different evening meals but brocoli and kale was served the same way with each dish which was a bit dull. Staff all very pleasant. More interpretation about the building, pictures, sculptures would be great and less residue of other events eg skeletons of brides are not necessary.