Bovey Castle

Two night break

Two nights mid week as a get away. Wonderful experience, staff excellent and food in the Great Western very good.

Quite expensive but we enjoyed our time there. A relaxing break

Lovely hotel let down by poor restaurant operations

We stayed as a family at Bovey Castle for three nights in Dec 18. The hotel is set in a stunning location on Dartmoor and staff are helpful and attentive. The spa and swimming pool are lovely and meant that activities were not restricted by bad weather. The hotel room was cosy and well appointed, with nice touches of local sloe gin and cookies on arrival. Room staff were also pleasant and helpful when we had questions.

Overall this hotel would have had a 5 star review but for the terrible service and food quality in the Brasserie, which were 1 star at best. Despite large numbers of waiting staff, and an almost empty restaurant, our starters took over 40 mins to arrive, and main courses well over an hour. Staff were mainly chatting and joking with each other, rather than paying attention to guests. The food, when it eventually arrived, was bland and insipid. The childrens' menu was particularly poor - our burger was inedible and had to be sent back.

Food in the Great Western (fine dining) restaurant was much better but service was still extremely slow and could be vastly improved. It was disappointing to see such a fine hotel with excellent front of house teams let down by poor restaurant management. I would return only if the food operations were put under new management. Overall poor value for money.

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