Cragwood Country House

Disappointing

Externally, this is a lovely hotel set in beautiful grounds. The service, however, was poor, and the room was dark and quite old-fashioned. Although we had booked the restaurant for dinner, no tables were available and we were obliged to sit alone in the breakfast room instead, which was cold and lacking in atmosphere. We had paid a lot of money for a luxury dinner, bed and breakfast break, and this experience was very disappointing. Matters were not helped when we checked out. We were presented with a full bill for our stay, even though it had been paid in full in advance online.

Not so luxurious as I thought

Although some of the bedrooms we peeped at whilst staying looked gorgeous our bedroom was as tired looking you would expect from a much lower standard hotel. An old bathroom, dull old wallpaper with joins showing, stained old carpet, in fact we were shocked and disappointed with the room. We had babies crying by us and a couple doors away a dog yapping. No receptionist is available after I think 9pm and any enquiries made through a waiter. On a positive side the bedroom was clean although for the life of me I can t understand why these hotels are still on the Covid bandwagon by providing no room servicing especially for what they are charging. The staff were all wonderful and helpful and the gardens beautiful also the hotel position was very well placed for Ambleside and Bowness. Meals were minuscule and for 4* given they re build up to the restaurant I didn t expect babies crying, and people s inappropriate dress, it totally downgraded what the hotel was trying to achieve. I do understand it s a holiday hotel but you can t promote one thing and serve up another. Public room were well kept, historical and comfortable however our bedroom and the meals spoilt our stay.

Review of recent stay

IMy partner and I were looking forward to our stay at the Cragwood Hotel. The restaurant and menu were good, and the grounds spectacular. What we found disappointing was theoverall ambiance. The room we were hiven was small, the decor tired, furniture threadbare. Our main issue was a bathroom fan that did not turn off, and kept on hoing for hours. We complained to hotel staff, but were treated as if it was our fault about not knowing about the isolation switch.
The hotel felt like a mix of luxury break and Fawlty Towers.