Being a pet-friendly business is more than just letting a dog stay in your hotel – it’s about understanding and anticipating our customers’ needs. To be a top canine host, it’s very important to consider their dog as an important member of their family. When they feel that their dog has received that extra special welcome they are more likely to spend additional time and money at the hotel on meals and at the bar. Our audience also tends to be a sophisticated crowd with socialised pets used to behaving well in social situations.
1. Pet-loving staff
A top canine host must have pet-adoring staff. This type of employee will not only make the pets and their owners feel exceptionally welcome but will set the tone for the whole visit. A friendly pat and a jar of treats at reception is a great start. Even if your staff are not animal lovers ensure they have an understanding of what dogs and their owners need. They may eventually become dog lovers themselves!
2. Make the most of the PetsPyjamas Travel Kit that will arrive ahead
We know that our travellers love the personalised travel box which we send ahead for you to give the guest. This will help you recognise the dog and refer to him or her by name upon arrival which is without doubt one of the simplest ways to delight the human owner. Any top canine host would be amiss without one!
3. Pet-friendly dining area
There are, of course, some guests who prefer to dine with their pets. Your entire restaurant doesn’t have to be pet-friendly – understandably there may be a few guests who would prefer not to eat with animals around them. Providing a small area where pet owners can relax and enjoy their food in the company of their dog is all that is needed. A dog-friendly dining area is a great selling point to encourage dog owners to use your restaurant and book a stay with you – we are always asked by customers for the best pet-friendly places to eat.
4. Pet-friendly lounge areas
Like other guests, pet owners and their canine companions don’t want to be confined to their rooms all the time they are in the hotel. Having a pet-friendly area for dogs to relax alongside their owners after a walk or meal is very welcome or just an area they can enjoy a drink before dinner or for afternoon tea is very much appreciated by our customers.
5. Offer pet services
Human guests are often provided with extra amenities when staying at a hotel, such as spa treatments and on-site activities, so why not their four-legged counterparts too? Providing guests with the option of pet services, such as dog-sitting, dog-grooming and even training sessions, will ensure your position as a top canine host, and only make owners’ and their pets’ stay more pleasurable.
6. Have pet essentials available on request
Providing guests’ creatures with comforts such as dog beds, bowls, food, blankets and towels is a great way to set your business apart from others – you do it already for your two-legged guests! Plus, they’re great to have on hand if a dog owning guest has forgotten to pack their pet’s essentials amid the chaos of leaving for their holiday. We think a dog bed, dog bowl, poo bags on reception and a few treats should come as standard with a pet-friendly room as we know it delights our customers when hotels and cottages show you think about their animals as much as they do. We have done all the hard work for you and you can find everything you need from our exclusive Travel Partner Shop.
7. Public water bowls available around the hotel
Especially on hot summer days, after long walks around the area or a car journey, doggie guests are going to be thirsty. Having readily available bowls of water placed around your hotel is an easy way for them to stay hydrated and will show you value their wellbeing as well as their owners.
8. Provide information on local dog-friendly walks, activities, beaches and pubs
Most holiday-goers will research an area before staying there but can undoubtedly miss out on the top local spots to venture with their pet. Providing pet owning guests with information on local walking routes, dog-friendly activities, dog-friendly pubs and dog-friendly beaches will not only make their stay more enjoyable but it will make you stand out as a wonderfully pet-friendly destination in their mind.
9. Provide access to an outside toilet area for dogs
Unless a guest owns a canine mastermind, your human toilet facilities will be out of bounds for pets. Any top canine host will an outside area that’s easily accessible for dogs to go about their business as well as some disposal bins will save dog owners from any embarrassment.
10. Treats in reception for a warm welcome
Depending on your type of establishment, you may welcome guests with a drink or taste of a local delicacy at reception – so welcome canine guests too with some doggie treats! They’re also a great way to keep pets occupied and under control whilst their owners are checking in or enquiring about facilities around the hotel.